A proven brand energizing process refined over 28 years engineering restaurant operations, providing both strategic and tactical solutions to improve restaurant efficiency and grow the business. Strategic outcomes include repositioning the brand based on new service delivery systems and food production platforms. This is best demonstrated by our repositioning of twelve ailing pub restaurant brands comprising 3,000+ units in the UK into reenergized casual dine entities (see article). Tactical outcomes include the creation of Labor Recipe standards and the roll out of our Deterministics Labor Systemacross all Applebee’s company stores. To view an article on the successful implementation of our labor system in T.G.I. Friday's UK,click here.
Our philosophy is that every work position, process, equipment piece and facility in a restaurant has a capacity that can be measured, and therefore, managed. We say that if you can't measure it, you can't manage it! If you measure your restaurant operations in capacity terms, then you truly understand the throughput potential of your brand. At the same time, you learn your physical limitations, so you do not over promise and underdeliver. Marketing can get customers to your door, but how you manage your throughput determines how many you serve and how many will return. This is why we call our approachThroughput Capacity Management (TCM).
A TCM Assessment is a comprehensive time study analysis of a brand’s service-and-production-delivery chain. We measure "everything that moves" in the operation to get both an outside-in look from the customer perspective and an inside-out look from the frontline worker perspective. Not only are these industrial engineering measurements used in subsequent labor scheduling systems, equipment layout and design improvements and future menu engineering considerations, but they also give rise to a multitude of performance improvements – some of a “quick fix” nature and others giving rise to more strategic considerations. In fact much of our value comes from our 25 year experience cross pollinating innovative restaurant ideas and best practices across a 100+ client base from chains around the world.
Working side by side with service staff in the dining room and cooks in the kitchen, Deterministics develops Labor Recipes™ for each work position. We measure "everything that moves" in the operation to get both an outside-in look from the customer perspective and an inside-out look from the frontline worker perspective. This gives us five determinates of operations excellence:
A series of time studies performed by our engineering team at multiple locations determines the precise amount of work seconds built into the Labor Recipes. The results of the time studies are loaded into the Deterministics Labor System software, which then uses transaction data exported from the restaurants point-of-sale system to produce daily Opportunity Analysis reports, provide accurate data into the Forecasting and Scheduling Modules, and provide Modeling and Analytics to better foresee impacts of menu and process changes across the chain.
A Throughput Capacity Assessment is a comprehensive time study analysis of a brand’s service-and-production-delivery chain. We measure "everything that moves" in the operation to get both an outside-in look from the customer perspective and an inside-out look from the frontline worker perspective.